Privacy Policy

1. Introduction

MU App Studio ("we", "us", "our") is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Sarkari Jobs Pakistan mobile application ("App").

This Privacy Policy applies to all users of the App, including free-tier users, registered users, and Premium Subscription holders. By using the App, you consent to the collection and use of your information as described in this policy.

We handle your data in compliance with applicable Pakistani data protection principles and, where applicable, internationally recognised privacy standards. If you do not agree with this Privacy Policy, please do not use the App.

2. Information We Collect

We collect the following categories of information:

Account Information: When you register, we collect your full name, email address, chosen username, and encrypted password. Your email is used for account verification, security alerts, and service communications.

Profile Information: Information you optionally provide to personalise your experience, including your city, domicile (province of residence), education level, gender, and preferred BPS grade for job matching purposes.

Payment Information: For Premium Subscription verification only, we collect your EasyPaisa or JazzCash wallet/phone number and transaction ID. We do not collect, process, or store banking credentials, PINs, or full financial account information.

Device Information: We automatically collect technical information about the device you use to access the App, including device model, operating system version, unique device identifiers, mobile network information, and app version.

Usage Data: We collect information about how you interact with the App, including screens visited, job listings viewed, searches performed, notifications received and opened, and features used. This data helps us improve the App.

Push Notification Token: We collect your Firebase Cloud Messaging (FCM) device token to enable delivery of push notifications about new jobs, deadlines, and alerts to your device.

Communications: If you contact us by email or through the App, we retain records of that communication to respond to your queries and improve our support.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your account; to authenticate your identity when you log in; to communicate important account-related information.

• Service Delivery: To display relevant job listings based on your profile preferences; to personalise your experience; to provide the features and functionality of the App.

• Push Notifications: To send you timely alerts for new government job postings, application deadline reminders, examination schedules, result announcements, and premium subscription updates.

• Premium Subscription: To verify and activate Premium Subscription payments; to manage subscription status and expiry.

• Advertising: To serve banner and interstitial advertisements to free-tier users via Google AdMob. Ad personalisation may use your advertising identifier.

• Analytics and Improvement: To analyse usage patterns, monitor App performance, diagnose technical issues, and improve the App's features and user experience.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes; to investigate and prevent fraud, abuse, or other prohibited activities.

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

4. Push Notifications

With your explicit permission, we send push notifications to your device. Notification types include:

• New government job postings matching your profile preferences
• Application deadline reminders for jobs you have saved
• Examination and test schedule announcements
• Result announcements for examinations you may be tracking
• Premium subscription expiry alerts and renewal reminders
• Important service announcements and App updates

You can manage your notification preferences at any time:

• Within the App: Go to Profile > Notifications and toggle notifications on or off.
• Device Settings: Go to your device Settings > Apps > Sarkari Jobs Pakistan > Notifications to manage permissions at the system level.

Please note that disabling notifications will cause you to miss timely job alerts and deadline reminders. We recommend keeping notifications enabled for the best experience.

5. Data Storage and Security

Storage: Your account data, profile information, and usage data are stored on Supabase servers, which are hosted on Amazon Web Services (AWS) infrastructure. Firebase stores your push notification token. Locally cached data such as saved job preferences may be stored on your device.

Security Measures: We implement industry-standard technical and organisational security measures to protect your data, including:

• All data in transit is encrypted using HTTPS/TLS protocols.
• Data at rest is encrypted on Supabase/AWS servers.
• Passwords are hashed using secure cryptographic algorithms — they are never stored or transmitted in plain text.
• Access to user data is restricted to authorised personnel on a need-to-know basis.
• Regular security reviews and monitoring of our systems.

Limitations: While we take all reasonable precautions to safeguard your data, no system can guarantee absolute security against all threats. In the event of a data breach that affects your personal information, we will notify affected users as required by applicable law.

6. Third-Party Services and Data Sharing

To operate the App, we share certain data with trusted third-party service providers:

• Supabase: Receives your account data, profile information, and usage data. Supabase is hosted on AWS and complies with industry data protection standards.

• Google Firebase (FCM): Receives your device push notification token to deliver alerts. Firebase operates under Google's Privacy Policy.

• Google AdMob: May receive your device advertising identifier and usage data to serve personalised advertisements to free-tier users. You can opt out of ad personalisation in your device Settings > Google > Ads.

• EasyPaisa / JazzCash: We do not share your personal data with these payment providers. Payment interactions occur directly between you and the payment provider through their own platforms.

We only share the minimum data necessary for each service to function. We do not authorise third-party service providers to use your data for their own marketing purposes. We require all service providers to maintain appropriate security standards.

We may also disclose your information to law enforcement or regulatory authorities if required by law, court order, or other legal process.

7. Advertisements

Free-tier users of Sarkari Jobs Pakistan are served banner and interstitial advertisements delivered by Google AdMob. AdMob may collect and use your device's Android Advertising ID (AAID) and other device information to serve personalised advertisements tailored to your interests.

To opt out of personalised advertising: • Go to your device Settings > Google > Ads > Opt out of Ads Personalisation (Android). • You can also reset your Advertising ID from the same menu.

Opting out of personalised ads does not remove ads; it means you will see non-personalised advertisements instead.

Premium Subscription holders enjoy a completely ad-free experience throughout the App. We do not endorse the products or services advertised through AdMob and are not responsible for the content of third-party advertisements.

8. Premium Payment Data

When you subscribe to a Premium Plan, we collect your EasyPaisa or JazzCash wallet number (mobile number) and the transaction ID of your payment. This information is used solely for the purpose of manually verifying your subscription payment.

We do not: • Collect or store your wallet PIN, banking password, or full financial account credentials. • Process payments directly — all payments are made directly from your mobile wallet to our account through the respective payment platform. • Share your payment verification data with any third party except as required for fraud prevention.

Financial transaction records (transaction ID and wallet number) may be retained for up to 7 years for accounting and compliance purposes, in accordance with applicable Pakistani financial regulations.

9. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods:

• Account and profile data: Retained while your account is active. Deleted within 30 days of account deletion.
• Usage data and logs: Typically retained for 12 months for analytics and security purposes, then deleted or anonymised.
• Payment records (transaction IDs and wallet numbers): Retained for up to 7 years for accounting and regulatory compliance.
• Push notification tokens: Deleted upon account deletion or when you disable notifications permanently.

When you delete your account through the App, we initiate a deletion process that removes your personal data within 30 days. Some anonymised or aggregated data may be retained indefinitely as it cannot be linked back to any individual.

10. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete data. Most profile data can be updated directly within the App.
• Right of Erasure: You may request deletion of your personal data by deleting your account via Profile > Delete Account, or by contacting us.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a portable format by contacting us.
• Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at pak.gov.jobs.hub@gmail.com with the subject line "Data Request". We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Sarkari Jobs Pakistan is not directed at, designed for, or intended for use by children under the age of 13 years. We do not knowingly collect, process, or store personal information from children under 13.

If you are a parent or legal guardian and believe that your child under 13 has provided personal information to us, please contact us immediately at pak.gov.jobs.hub@gmail.com. We will promptly investigate and, if confirmed, delete any such information from our systems.

Users between the ages of 13 and 18 should use the App only with the knowledge and consent of a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes to this Privacy Policy, we will notify you through:

• An in-app notification or alert displayed upon your next login.
• An email notification sent to the address associated with your account.
• An updated "Last Updated" date at the top of this policy.

Your continued use of the App following notification of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. JobGenie AI Assistant and Coin Data

JobGenie is an AI chat assistant available within the App. This section explains how we handle data connected to that feature, in addition to the practices described elsewhere in this Privacy Policy.

Chat Messages: The messages you send to JobGenie, the responses it generates, and related metadata (such as timestamps and which chat session a message belongs to) are stored so we can maintain your chat history and let you revisit past conversations. Please do not share sensitive personal information — such as your CNIC number, passwords, or full banking details — in your messages to JobGenie.

Third-Party AI Processing: To generate responses, the text of your messages is transmitted to DeepSeek, a third-party AI language model provider, for processing. DeepSeek processes this data solely to generate a response and operates under its own privacy policy and terms, which we encourage you to review.

Content Moderation: Messages you send to JobGenie may be automatically screened to check that they are on-topic and appropriate before a response is generated.

Coin Wallet Data: We record your coin balance and a transaction history of coin grants, rewarded-advertisement earnings, and spending on chat messages, in order to operate the coin economy described in our Terms of Service. Rewarded-advertisement interactions are delivered through Google AdMob, the same advertising provider described in Section 7 of this Policy.

Ad and Coin Issue Diagnostics: If you contact us to report that a rewarded advertisement failed to load or that coins were not credited after watching one, we may collect and review technical details you provide or that are available to us — such as your device model, App version, and the approximate date and time of the ad view — solely to investigate the issue and, where appropriate, correct your coin balance.

Retention and Deletion: Your JobGenie chat history and coin transaction history are retained while your account remains active. You may delete individual chat sessions at any time from within JobGenie's History panel. Deleting your account deletes your chat history and coin balance along with your other account data, in accordance with Section 9 (Data Retention) of this Policy.

14. JobGenie Coins and Rewarded Advertisements

This section explains how JobGenie coins work, what data we process when you earn or spend them, and the limits of our responsibility for coin rewards. It applies to every user of the App, whether or not you are logged in.

What Coins Are: Coins are a virtual in-app credit used only to send messages to JobGenie. Coins have no cash or monetary value, cannot be bought, sold, transferred to another user, or exchanged for money or anything else, and exist only inside the App.

How Coins Are Obtained: Coins may be granted through a one-time welcome grant for registered accounts, a weekly allowance for active Premium Subscribers, the optional "watch an ad to earn coins" option inside JobGenie, and the rewarded advertisement offered when you open a job's details. We set the number of coins for each method, and the number of coins charged per JobGenie message, and may change them at any time without notice.

Job Details Reward Coins: When you open a job's details, the App may offer a short rewarded advertisement. Before it starts, a notice tells you the reward and lets you skip it. If you watch the advertisement to the end, 2 coins are added to your JobGenie balance. These reward coins:

• Are available to every user, whether logged in or not.
• Have no waiting period between rewards.
• Expire automatically at 12:00 midnight Pakistan Standard Time on the day they are earned if they have not been spent. Expired coins are removed from your balance and cannot be restored.
• Are used first when you send a JobGenie message, before any other coins in your balance.

If you skip the rewarded advertisement, a regular advertisement may be shown instead. Regular advertisements never earn coins.

Users Who Are Not Logged In: Coins are kept on our servers, not only on your device. If you are not logged in when you earn coins, the App creates an anonymous guest session for you. This session is identified only by a random identifier and is not linked to your name, email address, or phone number. Your coin balance and coin history are stored against that identifier. If you log out, clear the App's data, uninstall the App, or log in to an account, the guest session and any coins in it may be lost and cannot be recovered or transferred.

Data We Process for Coins: To operate coins we record your coin balance and a history of each coin grant, reward, expiry, and spend (amount, reason, and date and time), linked to your account or anonymous guest identifier. Rewarded advertisements are served by Google AdMob, which may collect device and advertising identifiers as described in Section 7 (Advertisements). We use coin records only to run the coin system, prevent abuse, and investigate reported problems. We do not sell them.

No Guarantee of Rewards: Rewarded advertisements are supplied by a third party and depend on factors outside our control, such as advertisement availability, your internet connection, and your device. We do not guarantee that a rewarded advertisement will be available, that it will play to the end, or that coins will be credited after an advertisement is watched. If coins are not credited for any reason — including a failed or interrupted advertisement, a network or server error, or any other technical fault — we are not responsible and owe no compensation, refund, or replacement coins. You may report a problem to pak.gov.jobs.hub@gmail.com; any correction is made at our sole discretion.

Changes and Misuse: We may change, pause, or end coins, rewards, or expiry rules at any time. We may withhold, remove, or reverse coins, and restrict access to JobGenie, where we reasonably believe the reward system is being misused, including through automation, emulators, or fraudulent advertisement views.

Retention: Coin records for registered accounts are kept while the account is active and deleted with the account as described in Section 9 (Data Retention). Anonymous guest sessions that are no longer used, and their coin records, may be deleted at any time.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

Email: pak.gov.jobs.hub@gmail.com App: Sarkari Jobs Pakistan Developer: MU App Studio

For data access, rectification, or deletion requests, please use the subject line "Data Request". For privacy concerns or complaints, please use the subject line "Privacy Concern". For urgent security matters, please use the subject line "URGENT: Privacy/Security".

We are committed to resolving all privacy-related queries fairly and promptly. We aim to respond to all inquiries within 30 calendar days of receipt.