Conflict Management and Negotiation MCQs 2026

In management practice, Integrative bargaining seeks to primarily involves

1. ATreat negotiation as fixed-sum only always✓
2. BHide all information from counterpart deliberately always✓
3. CMaximize one issue while ignoring all others always✓
4. DExpand total value through trade-offs on multiple issues✓

Regarding Distributive bargaining assumes, the accurate statement is

1. AUnlimited expandable value always without trade-offs✓
2. BNo role for anchoring or opening offers ever✓
3. CFixed pie where one party's gain is the other's loss✓
4. DComplete transparency of reservation prices always required✓

Regarding BATNA in negotiation stands for, the accurate statement is

1. ABasic Agreement To Neutralize Arguments✓
2. BBest Alternative to a Negotiated Agreement✓
3. CBinding Arbitration Terms Negotiated Annually✓
4. DBusiness Alliance Trade Negotiation Act✓

Mediation in conflict resolution involves is best defined as

1. AJudge issuing final legally binding ruling always✓
2. BOne party dictating terms without discussion✓
3. CAutomatic termination of all employment contracts✓
4. DNeutral third party facilitating communication without imposing binding decision✓

Regarding Arbitration differs from mediation because arbitrator, the accurate statement is

1. AHas no authority and only suggests optional ideas✓
2. BMust be a direct supervisor of one party always✓
3. CCannot review any documentary evidence ever✓
4. DIssues a binding decision after hearing both sides✓

In management practice, Functional conflict within organizations can primarily involves

1. AStimulate innovation and improve decision quality when managed constructively✓
2. BNever produce any beneficial outcomes ever✓
3. CAlways lead immediately to violence✓
4. DEliminate need for any leadership✓

Regarding Dysfunctional conflict typically results in, the accurate statement is

1. AHigher trust and faster project completion always✓
2. BReduced cooperation, stress, and diverted energy from goals✓
3. CAutomatic promotion for all involved employees✓
4. DImproved communication without exception✓

In management practice, Grievance procedure in industrial relations provides primarily involves

1. AAutomatic dismissal of complainant without hearing✓
2. BExclusive resolution through social media posts✓
3. CFormal steps for employees to raise and resolve workplace disputes✓
4. DProhibition of any written documentation ever✓

Regarding Emotional intelligence in conflict management helps leaders, the accurate statement is

1. AIgnore all feelings as irrelevant always✓
2. BRegulate own emotions and empathize with others during disputes✓
3. CEscalate anger to intimidate subordinates deliberately✓
4. DAvoid all difficult conversations permanently✓

Regarding Third-party intervention escalation ladder typically progresses from, the accurate statement is

1. AImmediate litigation as first step always✓
2. BInformal coaching to mediation and then arbitration or litigation✓
3. CPublic shaming before any private discussion✓
4. DAutomatic organizational dissolution first✓

Regarding Conflict transformation approach aims to, the accurate statement is

1. ASuppress all disagreement through authoritarian control only✓
2. BTransfer disputing employees without addressing issues only✓
3. CAddress root causes and build long-term constructive relationships✓
4. DPretend conflict does not exist indefinitely✓

Regarding Thomas-Kilmann conflict mode competing style is characterized by, the accurate statement is

1. ALow assertiveness and high cooperativeness yielding fully✓
2. BModerate assertiveness seeking middle ground always✓
3. CHigh assertiveness and low cooperativeness pursuing own goals✓
4. DLow assertiveness and low cooperativeness avoiding issue✓

Regarding Collaborating conflict style in Thomas-Kilmann model seeks, the accurate statement is

1. AQuick compromise splitting difference regardless of merits✓
2. BWithdrawal from conflict entirely✓
3. CAccommodating other party at own expense always✓
4. DWin-win solutions integrating interests of all parties✓

Interest-based negotiation focuses on is best defined as

1. AWinning symbolic arguments regardless of outcomes✓
2. BPublic humiliation of counterpart always✓
3. CUnderlying needs and interests rather than fixed positions✓
4. DRefusing to discuss any data or facts✓

Regarding Avoiding conflict style is most appropriate when, the accurate statement is

1. AIssue is trivial or more time is needed to gather information✓
2. BCritical safety violation requires immediate confrontation✓
3. CLegal rights must be asserted urgently always✓
4. DEthical misconduct must be addressed immediately always✓

Accommodating style in conflict management means is best defined as

1. AInsisting on own position regardless of cost always✓
2. BPrioritizing relationship and yielding to other party's concerns✓
3. CSabotaging counterpart secretly always✓
4. DRefusing any communication indefinitely always✓

In management practice, Structural causes of organizational conflict include primarily involves

1. AResource scarcity, ambiguous roles, and interdependence among units✓
2. BPerfect clarity of goals with unlimited resources always✓
3. CComplete isolation of departments with zero interaction✓
4. DIdentical rewards for all performance levels always✓